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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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paige shearin

February 22, 2024

5  out of  5 rating by paige shearin
"I had the pleasure of working with Chad, who was very helpful with sending competitive options for switching over my auto insurance policy and gen helping me get my new policy set up when ai chose the best option for me. Great experience!"
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Linda Miller

February 13, 2024

5  out of  5 rating by Linda Miller
"Love this office! I have been with Lauren for years and couldn’t think of going anywhere else. This team is always willing to help and very knowledgeable!"
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Meghan Turco

February 12, 2024

5  out of  5 rating by Meghan Turco
"I have worked with Lauren and her team for 10 plus years. Erin Ploplis has always took care of my insurance needs. Looked for the best rates. Best insurance agent by far. Honest and trustworthy. Thank you Erin!"
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Ryan Claycomb

February 7, 2024

5  out of  5 rating by Ryan Claycomb
"I normally don't leave reviews but I needed to this time. Chad is awesome! He made the whole insurance process a breeze. He made it easy, gave me very good rates, and then chatted with me like we were friends, which honestly made the whole experience actually enjoyable. I would highly recommend Chad and this agency with any insurance needs!"
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Juliet Donofrio

February 7, 2024

5  out of  5 rating by Juliet Donofrio
"Lauren and her team are fantastic! We have worked closely for two years now with Erin Ploplis and cannot say enough about the friendly, professional service Erin has provided for us. She has answered our questions quickly and in laymen’s terms so that we can easily understand our policies. I trust Erin with our insurance needs and would happily recommend her and the agency to anyone looking for fair prices and fast, friendly, and reliable service."
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Sharon Campbell

February 7, 2024

5  out of  5 rating by Sharon Campbell
"We have worked with Erin through our full family needs. She’s so patient and kind. Our family insured our boat, house, 6 cars and life through State Farm with her. She’s always pleasant and willing to help. Erin was a savior when our son had a minor accident and needed to replace vehicles. We meet every so often to evaluate our coverage as our life changes to ensure we have the right policy and the fairest pricing. We can’t recommend this agent enough!"
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Kara Goodman

January 22, 2024

5  out of  5 rating by Kara Goodman
"Awesome customer service!!!!!"
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Jennifer Patnode

January 11, 2024

5  out of  5 rating by Jennifer Patnode
"I have been extremely pleased with my policy and its all thanks to Chad Morton. He provided a comprehensive policy and competitive quote, quick to follow up and answer questions, friendly, helpful and reliable. Everything you'd hope to have in an insurance agent. Highly recommend!"
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Kyren Andrade

January 10, 2024

5  out of  5 rating by Kyren Andrade
"Lauren’s team is absolutely amazing and was incredibly helpful and clarified all my questions for my quote! Chad is a rockstar and responds every time I reached out and very quickly :)"
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Terry Kern (WideOpenThrottle)

January 10, 2024

5  out of  5 rating by Terry Kern (WideOpenThrottle)
"Lauren and her team are always quick to help in every situation! I have had multiple policies from life insurance to motorcycle insurance and more! I have not been disappointed. I highly recommend using them for whatever you are insuring!"
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Amy Goodman

January 3, 2024

5  out of  5 rating by Amy Goodman
"I have recently switched back to State Farm form another provider. I couldn’t be happier with the level of service and professionalism that I have received with Lauren McDowell and the personnel I have been in contact with. If I ever have a question or issue, know I can reach out to Amber Starnes and it will be resolved quickly. I would highly recommend this office to everyone I know."
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January 3, 2024

5  out of  5 rating by slicklman27370
"Just called in with a question and Andrea answered it quickly."
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Christian Obriant

December 7, 2023

5  out of  5 rating by Christian Obriant
"This is the best office for your insurance needs! Competitive rates with knowledgeable staff that will get you what you need! Should have switched over to them sooner!"
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Scott Jones

November 15, 2023

5  out of  5 rating by Scott Jones
"Lauren McDowell state farm branch is a very good insurance company to be covered by and to do business with. When you call there office you are directed to the correct person and they are always willing to help."
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Hunter Osborne

June 30, 2023

5  out of  5 rating by Hunter Osborne
"Just recently made the switch to Lauren McDowell State Farm and I can't say enough good things about this team. Everyone I've spoken with has been informative, super helpful, and friendly. They've made the whole process such a breeze from start to finish."
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Amber Goodman

January 25, 2023

5  out of  5 rating by Amber Goodman
"Very pleased with my service! Fantastic customer service!"
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Melissa Lambert

April 22, 2022

5  out of  5 rating by Melissa Lambert
"I Love State Farm. They offer Great Insurance at a better price rate than any company used in the past. I have told all my friends and family about how Great State Farm is and they plan to move their insurance when their new policy is due.😁👍"
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Brian Wilson

December 11, 2020

5  out of  5 rating by Brian Wilson
"Been with state farm and ms lauren for yrs now and have nothing but the most exceptional service you could ask for from your agent, they do everything they can to help meet your budget which is a major plus nowadays"
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Larry Morris

November 11, 2019

5  out of  5 rating by Larry Morris
"She's our car insurance person"
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Nikki Harrison

May 21, 2019

5  out of  5 rating by Nikki Harrison
"Lauren and her team always take great care of me and make an active effort to make sure I understand my policies and that I am protected fully from financial or emotional devastation, I’m so grateful to be a Lauren McDowell client!! I would recommend Lauren and her team to everyone!"


May 16, 2019

1  out of  5 rating by BLOSSOMS RETRO THINGS
"Horrible experience! Don't recommend this Agent!"
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November 1, 2018

1  out of  5 rating by Elijah
"horrific customer service experience. stay far away from this agent."
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Allyson Rae

August 17, 2018

5  out of  5 rating by Allyson Rae
"After my past experiences with insurance and insurance hunting, I am absolutely pleased with the service I get from here! Everyone I speak to is friendly when I have to contact them and they always give me the best service. I feel very well taken care of here, I'd recommend Lauren to anyone!"
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Leigh Angel

August 17, 2018

5  out of  5 rating by Leigh Angel
"In 30 years of having my own insurance, this has been the most helpful agent and staff I have ever dealt with. Thank you all for being such a pleasure anytime I have needed you."
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Jerry Hill

August 14, 2018

1  out of  5 rating by Jerry Hill
"Worst customer service ever doesn’t treat customer with respect nor do they try and help you in any way shape or form"